Travel - Helplines

One Call:- 08701 222 022

Assistance International, which is owned by Fortis Insurance, is ready 24 hours a day, 365 days a year, to aid travellers. This multilingual team of highly trained, experienced personnel is only a phone call away, whatever the medical problem. Through an extensive network of local agents operating across all countries, Assistance International offers a truly global service.

Teams of experts and medical referral staff are on constant call, ready to go anywhere in the world to evaluate, diagnose, agree treatment and arrange repatriation, where medically necessary. Assistance International regularly reviews overseas medical facilities and works closely with local agents to maintain high service standards and effective communications. In this way, they ensure that the most appropriate treatment is available in the event of an emergency.

The service is managed in-house by the insurer, which enables them to monitor each individual case and ensure that all patients' needs are satisfied. The outcome is an unrivalled speed of response and operation, plus the ability to put your mind at ease from the very first phone call.

Medical Help Line Number ++44 (0)23 8064 4633

How to Make a Claim

Onecall is a claims service provided by Fortis. One of their team of advisers can confirm cover over the phone and dispatch a claim form to you within one working day of receiving your call. Onecall aim to settle valid claims within five working days of receiving all necessary documentation as follows;

All the certificates, accounts, receipts, information and evidence you send must be in the form we ask for. Always send originals not photocopies. You must pay any costs involved in providing these documents.